About Apos Audio
We are the leading platform that specializes in distributing and selling high-quality audio products to customers in the US and Canada
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General Questions
Apos Audio 45-day return policy
We recognize the importance of a customer-friendly return policy for audio products. We want to make sure you have plenty of time to test the equipment in a comfortable environment with music that you love before making the commitment.
If I have a product question?
If you have a question about a specific product and you can’t find the answer in the product description, or if you notice any mistake in the product description, please reach out to Apos Support and our customer support team will be happy to help.
Apos Audio lowest price guarantee
If you find a lower price online, in-store, or in print before you buy or within 30 days of your purchase, we’ll match it.
Do products purchased on Apos Audio have a warranty?
All products purchased on Apos Audio include a standard 1st-year manufacturer's warranty as well as the Apos Audio 2nd Year Warranty.
Apos Audio One-Year Transferable Warranty
As the authorized US retailer for the products we carry, we stand behind the quality of the products we sell. That's why we offer free second-year transferable warranty coverage on top of the manufacturer's first-year limited warranty.
Apos Certified
Apos Certified are refurbished items ready for a second life with a new owner. They’ve been certified by us as high-quality like-new products. They’re final sale and carry an Apos Certified One-year Warranty.
Apos Specials
Apos Specials are brand new, final sale products exclusively available only on Apos Members Aisle.
Apos Certified One-Year Warranty
If your item malfunctions through regular wear-and-tear within the first year of ownership, we’ll be responsible for the repair and/or replacement. All you have to do is reach out to our Support Team to begin the process.
Do You Ship to Canada?
Yes! We work with Canada Post and 4PX as our primary Canadian courier partner.
What if I have a product request?
Just let us know what you are looking for via Apos Support and we'll see what we can do to have the product brought on to Apos Audio.
Apos 12-Month Limited Warranty for Vacuum Tubes
As the authorized US retailer for the products we carry, we stand behind the quality of the products we sell. That's why we offer free second-year transferable warranty coverage on top of the manufacturer's first-year limited warranty.
International Orders
What products qualify for international shipping?. Shipping fees for international orders. Duties/Taxes. Returns and items that are defective on arrival (DOA). Warranties. -
Apos 90-Day Limited Warranty for NOS (New Old Stock) Vacuum Tubes
As the authorized US retailer for the products we carry, we stand behind the quality of the products we sell. That's why we offer free second-year transferable warranty coverage on top of the manufacturer's first-year limited warranty.