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Problems with your order

4 articles

Articles

Missing tracking information for your shipment

Here are some reasons tracking might not be available:. The tracking number was just issued. It typically takes 24 to 72 hours for the information to update in the courier's system. The first package scan may be upon arrival at a regional hub near th

What if my purchase arrives defective?

We understand the frustration of waiting days for an item to be delivered, only for it to arrive defective. We want to alleviate this frustration as much as possible by helping you return DOA (Defective-on-Arrival) items and replacing them with fully

How to find a missing package that is marked as delivered

If the tracking information shows that your package has been delivered, but you haven’t yet received it, please try the following:. Verify the shipping address. Look for a notice of attempted delivery. Look around the delivery location. It’s possible

How to report that an item is missing from your order

If an item or component is missing from your order, please report it to Apos Support within 2 weeks of receiving it.When you submit your inquiry, please include the appropriate transaction ID and provide a detailed description of the missing item or