Why am I not seeing shipment updates on my order?
We understand that feeling of anxiety everyone gets waiting for the arrival of their newest purchase as soon as the order is placed. That's why we want to make sure our customers are informed of the order status every step of the way.
As soon as the courier picks up the shipment from our facility, our system would send out a shipment notification email including tracking information.
However, it can take between 24 - 48 hours for couriers to start updating the status of the shipment on the tracking page.
In the case of Apos Priority Shipments from our Shenzhen Fulfillment Center, DHL would only start showing tracking updates after the shipments are scanned into their consolidation warehouse in Hong Kong. And that can take up to 72 hours after the shipment is picked up from our warehouse.
If, for some reason, you don’t receive your order within the estimated time frame provided above and suspect that it might be lost in transit, please contact Apos Support and we can look into the order with the courier. Lost-in-transit requests must be submitted to Apos Support within 3 months of the date of shipping or before the courier archives the tracking information.