We take customer feedback on courier performance very seriously and are actively monitoring it in order to make the best decisions we can for the greater benefit of our members.
One of our primary goals is to provide our customers with a great balance between competitive shipping pricing and reliability. In most cases, DHL and USPS are the couriers that are currently providing us with the best blend of both.
We understand that some customers are experiencing longer transit times and limited tracking updates. We’re working directly with our shipping partners to address these concerns and are taking steps toward reducing the transit time, reducing the overall cost, and improving the visibility of transit status for packages.
If you’re experiencing an issue with your shipment, here are two resources you can use to report the problem:
If you have feedback regarding your experience with DHL or USPS, let us know by contacting Apos Support.